Data Collection and Privacy Policy

Introduction

We are committed to protecting and respecting your privacy. This Data Collection and Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our real estate development services, including our website, email communications, phone calls, or any other means.

By using our services or engaging with us, you agree to the terms outlined in this policy. If you do not agree with this policy, please do not use our services or provide any personal information.

1. Information We Collect

We may collect and process the following types of personal information:

a. Personal Identification Information (for purchase of real estate):

  • Name

  • Contact information (e.g., phone number, email address)

  • Address

  • Date of birth

  • Government-issued identification (e.g., passport, driver’s license)

  • Financial information (e.g., income, credit score) for property transactions

b. Property-related Information:

  • Preferences regarding properties (e.g., location, size, budget)

  • Property history, including past transactions and ownership details

  • Interaction data related to specific properties, including inquiries and visits

c. Website and Digital Interaction Data:

  • Browser type and version

  • Device and location data

  • Cookies and other tracking technologies for the purpose of understanding website usage patterns and enhancing user experience

  • IP addresses and other server log information

d. Communication and Transaction Data:

  • Details of communications, including emails, messages, and phone calls with our representatives

  • Records of services and transactions with us, including agreements, contracts, and payment history

2. How We Collect Your Information

We may collect personal information through various channels, including but not limited to:

  • Direct Interactions: Information you provide when contacting us directly via email, phone, in person, or through online forms (e.g., enquiries about properties, requests for information).

  • Website: Information collected when you visit our website, including cookies and other tracking technologies.

  • Third Parties: Information from other sources, such as real estate platforms, social media, or third-party service providers (e.g., credit reporting agencies).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Real Estate Services: This includes managing property enquiries, facilitating property transactions, arranging property viewings, providing property information, and offering financial and legal introductions / support where needed (not to be taken as advice).

  • To Improve Our Services: Analyzing data to enhance our website, marketing efforts, customer support, and overall user experience.

  • Marketing and Promotions: Sending promotional offers, newsletters, and updates related to new properties or services, which you can opt out of at any time.

  • Legal and Regulatory Compliance: Meeting legal obligations such as verifying identities, reporting transactions to regulatory authorities, and complying with financial regulations.

  • Security and Fraud Prevention: Protecting our services and users from fraud or unauthorized access, and ensuring the safety and integrity of transactions.

4. How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: We may share data with third-party vendors, agents, or contractors who assist us in operating our business (e.g., payment processors, website hosts, legal and financial advisors).

  • Business Partners: For co-marketing initiatives or property development collaborations.

  • Legal Authorities: If required by law or in response to valid requests from public authorities or government agencies, including for national security or law enforcement purposes.

  • Real Estate Professionals: Such as brokers, appraisers, contractors, or other entities involved in facilitating a property transaction.

We will never sell, lease, or rent your personal information to third parties without your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect against unauthorized access, use, disclosure, alteration, or destruction of your data.

However, no transmission of data over the internet or any electronic storage method can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. The specific retention period may vary depending on the nature of the data and the services provided.

7. Your Rights

You have certain rights regarding your personal information, including:

  • Right to Access: You can request a copy of the personal information we hold about you.

  • Right to Correct: You can request that we correct any inaccuracies in your personal information.

  • Right to Erasure: You can request that we delete your personal information, subject to legal exceptions.

  • Right to Object: You can object to the processing of your data in certain circumstances, including for direct marketing.

  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at “info@traillestate.com.au”.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to track user behavior and preferences. Cookies are small text files stored on your device that allow us to remember your settings and improve your browsing experience. You can manage or disable cookies through your browser settings.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take steps to remove such information from our records.

10. Changes to This Policy

We may update this Data Collection and Privacy Policy from time to time. Any changes will be posted on our website with the updated date. It is your responsibility to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns about this policy, or how we handle your personal information, please contact us at “info@traillestate.com.au”.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law principles.